Product-Specific QR Codes

Product-specific QR codes are available on Retail plans. They open your location's public menu, scroll to the selected product and highlight it. They do not create a separate product-only page.

For Hospitality businesses, use a Location QR Code to share your menus.

Before You Start

1. Create a location
2. Create a menu
3. Add your products and verify their allergen information

Downloading a Product QR Code

1. Open the product's item page
2. Find the Product QR Code section
3. Click "View QR Code"
4. Download the PNG image, or copy the direct product link from the dialog

Where to Use It

• Shelf labels: Link a product display to its allergen details
• Packaging: Give customers a way to open the digital information
• Counter displays: Help customers find the right product

Digital allergen information does not replace mandatory on-pack labelling. Check which food-labelling requirements apply to your products.

What Customers See

Customers see the product highlighted within the public menu, including the details you have saved:

• Name and description
• Allergens and May Contain warnings
• Vegetarian and Vegan labels
• Photo, if images are enabled for that menu
• Nutrition details, if enabled for that product
• Contains alcohol notice, if recorded

Customers can also browse other products, use menu filters and choose a language on the customer-facing menu. Translation does not change your dashboard or menu PDF.

Keeping Codes Working

Updating saved item information is reflected on the digital menu; you do not need to reprint the code just because the recipe details or display name change. Location and menu display-name changes do not alter their saved links or QR codes.

If a product is archived or deleted, it is no longer shown on the public menu. Remove its printed QR labels rather than relying on a particular error message. A replacement product needs its own code.

Printing and Testing

• Print large enough for the phones and distance you expect customers to use
• Keep the code sharp, flat and well lit
• Avoid glare, folds and stretched images
• Scan a sample with more than one phone before printing a batch
• Check that the correct product is highlighted and its information is current

Location vs Product QR Codes

Troubleshooting

Product QR Code Section Is Missing

Check that your account is set up as Retail. Contact us if your business type needs correcting.

Product Is Not Highlighted

Check that you downloaded the code for the correct saved product and that the product and its menu are visible publicly. Scan again after refreshing the menu.

Code Will Not Scan

Check print quality, size, lighting and reflections. Try another phone and test the direct link separately.

Next Steps

• Download your location QR code
• Add product photos
• Add nutritional information
• Understand customer filters and translation