Menu Filtering for Customers

Your public menu includes powerful filtering options that help customers find suitable items based on their dietary requirements and allergen needs.

How Filtering Works

When customers access your menu via QR code or link, they can:

Tap the filter icon at the top of the menu
Select their dietary preferences or allergens to avoid
The menu instantly updates to show only matching items

Filtering helps customers with allergies or dietary restrictions narrow down items based on the information you have entered. Filtering does not guarantee an item is safe: customers must still check May Contain warnings and discuss their allergies with staff.

Available Filters

Dietary Filters

Customers can filter by dietary labels you've applied:

Vegetarian - Shows items marked as vegetarian
Vegan - Shows items marked as vegan

Allergen Filters

Customers can exclude items containing specific allergens. All 14 major allergens are available:

Allergen	When Selected
Celery	Hides items containing celery
Crustaceans	Hides items containing crustaceans
Eggs	Hides items containing eggs
Fish	Hides items containing fish
Gluten	Hides items containing gluten
Lupin	Hides items containing lupin
Milk	Hides items containing milk
Molluscs	Hides items containing molluscs
Mustard	Hides items containing mustard
Peanuts	Hides items containing peanuts
Sesame	Hides items containing sesame
Soybeans	Hides items containing soybeans
Sulphites	Hides items containing sulphites
Tree Nuts	Hides items containing tree nuts

Specific Cereals and Nuts

If at least one item on your menu has its gluten cereals or tree nut types saved, customers can also filter by a specific cereal (Wheat, Barley, Rye, Oats) or nut (for example Hazelnut or Almond).

Safety first: an item marked only as plain "Gluten" or "Tree Nuts", without the specific types, is hidden whenever a customer filters out any related cereal or nut – because the specific allergen is not recorded. Add the types to your items so filters can use the more detailed information. Customers must still check warnings and speak to staff.

Customer Menu Translation

Customers can choose a language using the translation control on your public menu. This applies to the customer-facing page, not your dashboard or the downloaded menu PDF. Check your original ingredient and allergen information carefully; translation is not a replacement for discussing allergies with staff.

Viewing All Menus At Once

When a location has two or more menus, the public page shows a tab for each menu plus a "View all menus" tab. The combined view stacks every menu vertically so diners can scroll through everything in one place – each menu keeps its own image setting and category grouping. Filters apply across every menu shown in the combined view.

Customer Experience

Clear Visual Feedback

Selected filters are highlighted
Item count updates to show how many items match
Empty categories are hidden automatically

Easy to Reset

Customers can:

Remove individual filters by tapping them again
Clear all filters with one tap
Filters reset when they leave and return

Mobile-Optimised

The filter interface is designed for mobile devices:

Easy tap targets
Smooth animations
Works on all screen sizes

Benefits for Your Business

Improved Customer Safety

Filters make recorded allergen information easier to navigate. They do not check recipes or preparation risks and do not guarantee safety.

Better Customer Experience

Filters save time – customers find suitable items faster instead of reading every description.

Increased Trust

Providing detailed allergen information and easy filtering demonstrates care for customer wellbeing.

Reduced Staff Queries

When customers can self-serve allergen information, staff spend less time answering repetitive questions.

Maximising Filter Effectiveness

Keep Allergen Data Accurate

Filters only work when your allergen data is correct:

Review items regularly
Update when recipes change
Include "May Contain" warnings

Apply Dietary Labels

Don't forget to mark items as vegetarian or vegan:

More filtering options for customers
Attracts health-conscious diners

Train Staff

Ensure staff understand:

How to help customers use filters
What the filters show and don't show
When to provide additional guidance

Important Notes

"May Contain" Information

Allergen filters hide items that contain the allergen. "May Contain" warnings are still displayed on items that pass the filter – customers should check these warnings.

Certified gluten-free retail products

Products marked with the certified gluten-free setting can remain visible under an Avoid gluten filter even if their gluten ingredient marker stays visible. The public menu provides the specific <20 ppm gluten-free information. Read the displayed information and confirm suitability with staff.

Gluten-free options

Dishes that can be made gluten-free on request can't be advertised through their description, because they'd be hidden under a gluten filter. Mention them in your location disclaimer instead – see Edit Location.

Not a Substitute for Communication

While filters help customers find suitable items, they should always:

Inform staff of their allergies
Ask about preparation methods
Confirm ingredients with the kitchen for critical allergies